Terms and Conditions

These Terms and Conditions set out the rules for using the online store, placing orders, making payments, delivery, complaints, and the rights and obligations of customers and the seller.

General provisions

The online store www.stoldopaczek.com is operated by:

Nor-Nik Zakład Usługowo-Produkcyjny Ewelina Lewandowska

Tax ID (NIP): 879 212 29 05
Address: ul. Hugo Kołłątaja 3B/29, 87-162 Lubicz Górny, Poland
E-mail: stoldopaczek@gmail.com
Phone: +48 660 335 247

Using the store means accepting these Terms and Conditions.

The Terms and Conditions are available free of charge on the website and may be downloaded and saved by the user.

Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings below:

Store – the online store available at www.stoldopaczek.com.
Seller – Nor-Nik Zakład Usługowo-Produkcyjny Ewelina Lewandowska.
Customer – a natural person, legal person or organizational unit making a purchase in the store.
Consumer – a natural person making a purchase unrelated to business activity.
Product – goods offered in the store.
Sales agreement – an agreement concluded between the Customer and the Seller.
Order – the Customer's declaration of intent aimed at concluding a sales agreement.

Offer and prices

The store offers packing tables and accessories.

All products:

are brand new,
are free from defects,
have been legally placed on the market.

All prices are given in Polish zloty and are gross prices.

The delivery cost is presented before the order is placed.

The price in force at the time of placing the order remains binding for both parties.

Placing orders

Orders can be placed around the clock via the website.

To place an order, you need to:

Choose the products.
Add them to the cart.
Fill in the contact details and delivery address.
Choose the delivery method.
Choose the payment method.
Accept the Terms and Conditions.
Confirm the purchase.

After placing an order, the customer receives an e-mail confirming its receipt.

The sales agreement is concluded when the acceptance of the order for processing is confirmed.

Payments

Available payment methods:

bank transfer,
online payments (Przelewy24),
payment on personal pickup, if available.

In the case of a bank transfer, payment must be made within 3 business days of placing the order.

Order processing begins once the payment has been credited.

Delivery

Delivery is carried out within Poland.

Available delivery methods:

courier,
InPost parcel lockers,
personal pickup by prior appointment.

The standard order processing time is 2 to 5 business days from the moment the payment is credited.

When receiving the shipment, we recommend checking its condition. In the event of damage, a damage report should be drawn up in the presence of the carrier.

Withdrawal from the agreement

A consumer has the right to withdraw from a distance agreement without giving a reason within 14 days of receiving the product.

To exercise the right of withdrawal, an unambiguous statement must be sent in writing or electronically.

The product must be returned no later than 14 days from the date of submitting the withdrawal statement.

The return should be sent to the address:

Nor-Nik Zakład Usługowo-Produkcyjny Ewelina Lewandowska
ul. Hugo Kołłątaja 3B/29
87-162 Lubicz Górny, Poland

The consumer is liable only for any diminished value of the product resulting from its use beyond what is necessary to establish its nature, characteristics and functioning.

Complaints and statutory liability

Complaints can be submitted:

by e-mail: stoldopaczek@gmail.com,
by phone: +48 660 335 247,
in writing to the company's registered address,
via the contact form available on the website.

A complaint should include:

contact details,
the order number or proof of purchase,
a description of the problem,
the date the defect was discovered,
the expected way of resolving the complaint.

It is worth attaching photos or other materials showing the problem.

Complaints are handled within 14 calendar days of their receipt.

If the complaint is accepted, the seller covers the transport costs of the defective product.

Detailed information on the warranty can be found at:

/en/warranty

Personal data

The controller of customers' personal data is:

Nor-Nik Zakład Usługowo-Produkcyjny Ewelina Lewandowska

Detailed information on how personal data is processed can be found in the:

/en/privacy-policy

Final provisions

In matters not covered by these Terms and Conditions, the applicable provisions of Polish law apply, in particular:

the Civil Code,
the Consumer Rights Act,
personal data protection regulations.

The Seller reserves the right to update the Terms and Conditions. Changes do not affect orders placed before they come into force.

In the event of a dispute, the parties undertake to first attempt to resolve the matter amicably.

Consumers may also use the European online dispute resolution platform:

https://ec.europa.eu/consumers/odr

Contact

If you have any questions about the Terms and Conditions, contact us:

E-mail: stoldopaczek@gmail.com
Phone: +48 660 335 247

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